Refund Policy
Thank you for shopping with PrimeStrips. We aim to provide premium-quality wellness products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Returns Eligibility
Due to the nature of health and wellness consumable products, we only accept returns if:
-
You received a damaged, defective, or incorrect item
-
Your product arrived in unusable condition
To be eligible, your item must:
-
Be unused and unopened
-
Be in the original packaging
-
Have proof of purchase
2. Time Frame
You must contact us within:
-
7 days of delivery for damaged / incorrect products
-
Requests made after this period may not be accepted
3. No Returns for Opened Products
For hygiene and safety reasons, opened or used products cannot be returned or refunded unless defective.
4. Refund Process
To start a return or refund request, please contact us at:
📩 primestrips@gmail.com
Please include:
-
Order number
-
Product name
-
Photo / video evidence (if damaged)
Once approved:
-
Refunds will be processed to your original payment method within 5–10 business days.
5. Replacement Policy
If eligible, we may offer:
-
A replacement product, OR
-
A refund, depending on stock availability
6. Wrong Shipping Address
We are not responsible for refunds if:
-
Wrong address was provided by the customer
-
Package was undeliverable due to customer error
If the package returns to us, we can reship — additional shipping fees may apply.
7. Lost or Missing Packages
If your order is marked as delivered by the courier but you did not receive it, please contact us. We will assist you with a courier investigation. Refunds are not guaranteed in such cases unless confirmed lost.
8. Order Cancellation
Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
📩 Email: primestripsofficial@gmail.com**
We’re here to help you.
